Refund policy

RETURN AND REFUND POLICY

We accept return requests within 14 days after your order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must be unworn, unused, unwashed, and in the same condition in which it was received. All original tags must remain attached, and proof of purchase is required.

Items showing signs of wear, washing, odors, stains, damage caused after delivery, or removed tags will not be accepted.

STARTING A RETURN

To request a return, please contact us through the Contact page on our website. If your return is approved, we will provide the return address and instructions by email.

Please do not send an item back without first receiving return approval. Unauthorized returns will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. Ever Promise Co. is not responsible for return packages that are lost or damaged in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item so we can evaluate the issue and make it right.

NONRETURNABLE ITEMS

We cannot accept returns on:

  • Items marked Final Sale or clearance

  • Gift cards

  • Personalized or custom-made items

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without their original tags

Please contact us before purchasing if you have questions about whether an item is returnable.

EXCHANGES

We do not process direct exchanges. The fastest way to receive a different size or item is to return the original item and place a new order after the return is approved.

REFUNDS

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us through our website.