Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Most in-stock orders are processed within 3–7 business days, excluding weekends and holidays. Processing time is separate from the carrier’s delivery time.

Some products are fulfilled directly by one of our trusted supplier partners. These items may require additional processing time and may arrive separately from other items in the same order.

PREORDERS

Estimated shipping dates for preorder items will be listed in the product description whenever available. Preorder dates are estimates and may change because of production or carrier delays. If an order contains both in-stock and preorder items, the items may ship separately.

SHIPPING RATES AND DELIVERY

Available shipping methods and charges are calculated and displayed at checkout. Delivery estimates provided at checkout or by the carrier are estimates and are not guaranteed.

Once an order ships, tracking information will be sent to the email address provided at checkout. Tracking may take up to 48 hours to begin showing movement.

MULTIPLE SHIPMENTS

Orders containing products from different fulfillment locations may arrive in more than one package. You will not be charged additional shipping because an order is divided into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has begun processing.

Ever Promise Co. is not responsible for packages delivered to an incorrectly entered address. Additional shipping charges may apply if a package is returned and must be shipped again.

DELAYS, LOST PACKAGES, AND DELIVERY ISSUES

Carrier delays caused by weather, holidays, high shipping volume, or other circumstances outside our control may occur.

If tracking shows no movement for an extended period, or if a package appears to be lost, please contact us through our website. We will help you review the tracking information and work with the carrier when possible.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the carrier. Then contact us if further assistance is needed.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged, defective, or incorrect, please contact us promptly through our website with your order number and clear photographs so we can evaluate the issue and make it right.

QUESTIONS

For questions regarding shipping or an existing order, please contact us through the Contact page on our website.